Who Owns the Airport Customer

Changemaker Theatre
Wednesday, Oct 14, 2026
3:50 PM - 4:35 PM | Europe/London

API

English
About

Airports are no longer transit spaces, they are high-density commerce systems where identity, intent, and impulse converge within a fixed window of time.

  • Who owns the passenger in the 90-minute window like transport providers, retailers, or platforms?
  • How do you build a shared identity layer across fragmented airport ecosystems?
  • What does real-time, consented commerce look like in a transient, high-pressure environment?
  • Where is value captured when dwell time becomes the primary currency?
  • Can airports evolve from infrastructure into fully integrated commercial operating systems?

Speakers

Rae Gibson

Global Brand Director - Global Power Brands, Travel RetailPERNOD RICARD